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Booking the best party rental company means digging deeper than cost alone. Use these essential questions to compare providers and avoid surprises:
Can they meet all your needs (tables, chairs, tents, games, décor)?
Do they offer unique or specialty items? If not, do they partner with other vendors for those?
Does the package cover delivery, setup, takedown, cleaning fees, and insurance?
Are there additional costs for weekend, holiday, or off-hour services?
Have they handled birthdays, weddings, fundraisers, or corporate gatherings like yours?
Can they show photos or references from similar events for assurance?
What’s their delivery area? Are there extra fees for longer distances or complex setups?
Will they visit the location beforehand, or offer advice on the best arrangement and timing?
When is payment due? Is there a deposit or damage waiver?
What happens if you need to cancel or reschedule—any refund policy or fee?
Is there a cut-off for adjustments to your order?
Will you receive written confirmation for every change and item booked?
Are equipment and staff covered for accidents? What’s the policy on damaged items or safety instructions for rented equipment?
Is a team member assigned as your direct point of contact?
Do they provide help if issues arise or extra assistance is needed on site?
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